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A client came to me recently with a last minute request: "We're rolling out this dashboard and the data it shows is critical. So we need you to create training for it."
My first response was yes, of course, but let me get some more information:
• What is changing here? Is this new, different, better?
• Who will be using this?
• Why will they want to use this?
• Who uses this now and who will use this in the future?
• What were they doing before versus what they are doing now?
• What are you hoping that they gain from this data?
• What are you hoping they can do better, smarter, more efficient when they complete this or adopt this?